For example, if the help comes quick, customers are able to forgive unenthusiastic attitude or dry reception. You can have acceptable, or even decent, customer service by getting either one of those conditions sorted.
Vimeo customer service license#
This means that agents working in customer service should be masters of social interaction, they should think quick on their feet and they should be able to magic a solution no matter the circumstances.īasically, you need a few double-o agents with a license to help. This means that you should approach every customer equipped with tools and methods that will allow you to diffuse the situation and find a solution without giving PTSD to the customer.
Vimeo customer service professional#
Secondly, you want to make the experience as enjoyable and professional as possible. And you don’t want to provide that kind of experience on your website.Įven if you can’t solve a particular problem in one touch, a fast response to the initial question with a promise of a solution later down the line is much better than the radio silence many companies seem to like so much.
The longer a problem persists, the more of a nuisance it is for the customer. There are two major factors that play a role here.įirst off, you want to solve every case as fast as possible. Here's a very simple definition of good customer service: good customer service is about maximizing your ability to make the bad things that happen to your customers go away really quickly. If you want to tip the scales in your favor and produce good customer service results, see what skills, attitude and metrics you should follow. You make your own luck in customer service. What people often don’t see are the hours spent on developing, implementing and practicing the right customer service methods, tools and know-how. Planets do not simply align and conditions don’t just happen to be perfect to facilitate a quick resolution. However, every professional working in the customer service space knows that it’s never that simple. Someone raves about amazing customer service they just received? The problem wasn’t probably that difficult to begin with.Ī friend recommends a service that offers near-instantaneous response rate? Well, the company probably has very few cases to deal with so it’s easy for them. When reading about good customer service examples, it’s very easy to dismiss them as flukes. Copy link to clipboard Link copied to clipboard
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